Privacy Policy

Last updated: August 2, 2025

1. Introduction / Who We Are

Welcome to www.eepeesolutions.com (the “Site”), owned and operated by Eepee Eco Solutions (also referred to as “we”, “us”, or “our”). We are committed to protecting and respecting your privacy.

Business name: Eepee Eco Solutions
Website: https://www.eepeesolutions.com
Contact email: eepeesolutions@gmail.com
Physical address: Thommankutthu P.O., Idukki, Kerala, INDIA – 685581

If you have any questions or concerns about this policy or our data practices, you can contact us using the details above.

2. Definitions

For the purposes of this Privacy Policy:

• Personal Data means any information relating to an identified or identifiable natural person.
• Processing means any operation or set of operations performed on Personal Data, whether or not by automated means.
• User, you, or your refers to any visitor to the Site or person whose data is collected or processed.

3. Personal Data We Collect and Why We Collect It

We collect and process personal data for the purposes described below. The lawful basis for processing (where applicable, e.g., under GDPR) is also noted.

a. Information You Provide Directly

• Contact forms / inquiries: When you submit a contact form (via any form plugin used), you typically provide name, email address, phone number (if applicable), message content, and any other information you choose to submit.
  Purpose: To respond to your inquiries, provide services, customer support, or follow-up.
  Lawful basis: Consent or legitimate interest (to communicate regarding your request).
• Comments: If the Site allows commenting (e.g., blog comments), we collect the data entered in the comment form (name, email, website), your comment content, IP address, browser user-agent string, and any other metadata. After approval, your profile picture (if Gravatar is used) may be publicly visible next to your comment.
  Purpose: To manage user interaction and prevent spam.
  Lawful basis: Legitimate interest in maintaining community functionality and spam prevention.
• User accounts (if applicable): If visitors register on the Site, we collect the information required for account creation (username, email, password [hashed], and optional profile data).
  Purpose: Authentication, personalization, and account management.
  Lawful basis: Performance of a contract or legitimate interest.

b. Automatically Collected Information

• Cookies and tracking technologies: We and our service providers use cookies, web beacons, and similar technologies to collect technical data such as IP addresses, browser type/version, device identifiers, pages visited, time spent, referral URLs, and interaction data.
  Purpose: Analytics, improving user experience, session management, security, and personalization.
  Lawful basis: Consent (where required) and legitimate interest in operating and optimizing the Site.
• Embedded content: Content embedded from other websites (e.g., videos, social media posts) may result in those third parties collecting data about you.
  Purpose: Display of embedded media; functionality provided by third parties.
  Lawful basis: Depends on third party; often consent is required for tracking.

4. Specific Subsections

Comments

When visitors leave comments on the Site, we collect the data shown in the comment form, your IP address, and browser user-agent string to help spam detection. An anonymized hash of your email may be sent to the Gravatar service to check if you are using it. After comment approval, your profile image (if applicable) is visible publicly next to the comment.

Media

If you upload images or other media to the Site (e.g., via a user-generated content feature), avoid uploading files that contain embedded location data (EXIF GPS). Visitors to the Site can view and extract metadata from publicly accessible media.

Contact Forms

Contact form submissions may collect name, email address, phone number (optional), message subject, and message content. Submissions are retained for 12 months for customer service, follow-up, and record-keeping purposes unless you request deletion earlier.

Cookies

We use cookies to improve functionality and user experience. The types of cookies used include:

You can manage or disable cookies via your browser settings, but blocking certain cookies may degrade site functionality. If you use a cookie consent banner/plugin, your preferences are stored to respect your choices.

Analytics

We may use third-party analytics services (e.g., Google Analytics, Matomo, etc.) to understand traffic and improve the Site. These services collect usage information such as pages visited, time on site, device/browser types, and referral sources. You can opt out of some third-party analytics (e.g., via browser add-ons or the provider’s opt-out mechanisms). Refer to the privacy policy of the analytics provider for details on their data handling.

Embedded Content from Other Websites

Embedded content (e.g., YouTube videos, social media embeds) behaves as if you visited that third-party site directly. These third parties may collect data about your interaction, use cookies, and track your behavior if you have an account with them.

5. Who We Share Your Data With

We may share personal data with the following categories of third parties:

• Service providers / processors: Web hosting providers, email services, CRM or contact management tools, form processors, analytics providers, and any plugins that process data on our behalf.
  Example: WordPress hosting infrastructure, form plugin vendor, email marketing provider.
• Security and spam prevention services: Services used to detect and mitigate spam or malicious activity (e.g., automated comment checking).
• Legal / compliance: If required by law or to protect rights, safety, or property (e.g., in response to subpoenas, to prevent fraud).
• Business transfers: In the event of merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. Notice will be provided.

We do not sell personal data (unless explicitly stated elsewhere); if this changes, we will disclose it.

6. How Long We Retain Your Data

Retention periods are determined based on the purpose of the data:

• Comments and related metadata: Retained indefinitely unless removed by the user or administrator.
• Contact form submissions: 12 months unless you request earlier deletion.
• Registered user account data: Retained until account deletion or as required for compliance.
• Analytics data: Retained for 12 months unless anonymized or purged earlier.

If you wish to know the exact retention period or request deletion, contact us (see section “Your Rights”).

7. Your Rights Over Your Data

Depending on your jurisdiction, you may have the following rights:

• Access: Obtain a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (the “right to be forgotten”), subject to retention exceptions (e.g., legal obligations).
• Restriction: Request restriction of processing in specific circumstances.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
• Lodge a Complaint: If you are in the EU, you can lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at: eepeesolutions@gmail.com. We will respond within applicable legal timeframes.

8. Where Your Data Is Sent / International Transfers

Data collected on the Site may be transferred to and processed in countries other than your own (e.g., where our hosting infrastructure, service providers, or analytics tools operate). If you are located in the European Economic Area (EEA), such transfers are protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements with subprocessors
• Transfers to countries with adequacy decisions (if applicable)

We and our providers take reasonable steps to ensure equivalent levels of protection for your data. You can request details of the specific safeguards in place by contacting us.

9. How We Protect Your Data

We implement administrative, technical, and physical safeguards to protect your personal data, including but not limited to:

• Use of HTTPS/TLS encryption in transit
• Access controls and principle of least privilege for internal staff
• Regular updates and security patches on the Site
• Use of trusted third-party plugins and vetted service providers
• Periodic review of data access and retention
• Secure password storage (hashed) for any account systems

However, no system is completely secure. If you suspect misuse of your data, notify us immediately.

10. Data Breach Procedures

In the event of a data breach that affects your personal data, we have procedures to:

1. Detect and assess the scope and severity of the incident.
2. Contain and mitigate the breach where possible.
3. Notify affected users if required under applicable law.
4. Notify regulatory authorities in compliance with relevant notification timelines.
5. Review and strengthen controls to prevent recurrence.

11. Third-Party Data We Receive

If we receive data about you from third parties (e.g., referral partners, integration services), we will disclose the source of that data and how it is used in context when applicable. Examples include:

• CRM imports (with your prior consent)
• Data enrichment services (only if explicitly used)

12. Automated Decision Making and Profiling

We do not currently engage in any fully automated decision making or profiling that produces legal or similarly significant effects. If this changes, we will disclose the logic involved, the data used, and your rights with respect to such processing.

13. Children’s Privacy

The Site is not intended for use by children under the age of 13 (or higher minimum age under local law). We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected data from a child, contact us and we will delete it.

14. California Privacy Rights (if applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know the categories and specific pieces of personal data collected
• Right to request deletion of personal data
• Right to opt-out of the “sale” of personal data (we do not sell personal data unless disclosed)
• Right to nondiscrimination for exercising your CCPA rights

To exercise these rights, contact us at eepeesolutions@gmail.com.

15. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Significant changes will be highlighted or notified to returning users when appropriate.

16. Contact Information

For privacy-specific inquiries, data access requests, complaints, or to exercise any of your rights, contact:
Email: eepeesolutions@gmail.com
URL: https://www.eepeesolutions.com/contact-us

If applicable and required, our Data Protection Officer (DPO):
Email: eepeesolutions@gmail.com
URL: https://www.eepeesolutions.com/contact-us

17. Consent

By using the Site, you consent to the collection and use of your information as described in this policy. Where required by law, we obtain explicit consent (e.g., via cookie banners) before placing non-essential cookies or processing personal data beyond what is strictly necessary.

18. Third-Party Services and Links

The Site may contain links to third-party websites, plug-ins, or services. This policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal data.

19. Miscellaneous

• Retention of logs: Server logs (such as access/error logs) may collect technical metadata like IP address and request details for security, performance monitoring, and troubleshooting.
• Password security: If you create an account, use strong, unique passwords. We recommend enabling two-factor authentication if provided.

20. Legal Disclaimer

This Privacy Policy is for informational purposes and does not constitute legal advice. You are responsible for ensuring compliance with applicable privacy laws (e.g., GDPR, CCPA, Australian Privacy Principles) based on your data subjects and operations. We recommend consultation with a qualified privacy/legal professional to adapt this policy for your specific jurisdiction and use cases.